GLAMP. ULTRA-LOW SMOKE GRILL

A. It depends on the part. The grill plate is Teflon-coated, so it cannot be washed in the dishwasher.

The oil filter and oil drip tray are stainless steel so they can be used.

However, dishwasher detergents often contain abrasives, so they may cause small scratches on the water dish. Please be aware of this before using a dishwasher.

A. It is a type of home appliance that is powered from an outlet and heats up. The cord is about 2 meters long from the product.

A: This product does not have a temperature setting function.
It only has an ON/OFF power switch.

The best way to use it is to preheat the plate for about 6 to 7 minutes after turning it on, and then start cooking to achieve delicious results.

The temperature setting is 15 degrees around 230 degrees. The heat is not as strong as a hot plate, so we have released this product without a temperature setting function so that anyone can cook food evenly and deliciously.

A.The grill plate has grooves that allow fat to fall into the water tray when grilling meat.

Therefore, it is not possible to cook ingredients that contain many small pieces, such as yakisoba noodles.

If you would like to make yakisoba, we also have a small-sized hot sandwich dish (also known as a multi-purpose plate) . If you consider purchasing this set or a single item, you will be able to enjoy dishes that require small ingredients or liquid.

A.The warranty is for one year, and if the product has a natural failure, we will replace it free of charge within that period.

If you suspect there may be a defect, please contact us at the email address listed below.

GLAMP Customer Support

info@glamp.tokyo.jp

Please provide the necessary information when you contact us to make things easier.

・Purchase site or store name

・Order number

- Details of the problem (please attach a photo or video)

・Address

・Name

・Telephone number

If the period has expired, we will provide repair or replacement services for a fee.

The cost has not yet been finalized, but we do not expect it to exceed the purchase price.

Currently, only items purchased through Makuake and machi-ya are eligible. Items purchased through flea market apps are not eligible.

A. Have you preheated it? If the grill plate is cold, it will take longer to cook. Turn on the switch and preheat the plate for about 6 to 7 minutes. At that time, spread oil on the plate with kitchen paper or something similar.

Are you using the grill plate continuously? If the plate becomes burnt, wipe it off quickly with a paper towel. (Never touch the heat source.)

Make sure the oil drip tray is also clear of water.

A. This product is equipped with a thermostat that automatically turns off the heater when overheating is detected. This function is activated when the product is used for a long time, when there is no water in the water dish, or when the grill plate is covered and heat cannot be released. Once it has cooled down sufficiently, it can be used again, so please turn the power switch off and then on again.

A. During use, please keep part of the grill plate open for heat dissipation. Do not grill large foods that block the grill plate or cover the entire plate with aluminum foil.