If you wish to purchase by bank transfer
Bank details
- Bank: Rakuten Bank
- Branch: Second Sales Branch
- Account: Regular account
- Account number: 7528987
- Account name: Company name: Raymon
Bank transfer payment process
① Order
Add the products you want to your cart and proceed to the payment page. Then, select "Bank Transfer" on the payment method selection screen and proceed to confirm your order.
② Order confirmation email
You will receive a confirmation email with your order details. The total amount will be displayed, so please check it.
③Payment
Once you have confirmed the amount, please transfer the order amount to the above account. Transfer fees will be borne by the customer.
④ Confirmation of payment
Once the transfer is complete, we will confirm the payment. We will do so within 1 to 3 business days at the earliest. If you are in a hurry, please contact us via chat or email (contact@limon.co.jp) and we will give it priority.
⑤Shipping of products
If payment is confirmed by 12:00 on weekdays, we will ship the same day. Please note that if payment is confirmed after 12:00 on weekdays, the item will be shipped on the next business day. Once the item has been shipped, we will contact you by email.
⑥Arrival of the product
The item will be delivered by Yamato Transport. You can specify the date and time of delivery after it has been shipped, so please refer to the package inquiry system (external site) or how to change the date and time of receipt (external site) to make the necessary arrangements.
Payment fee
Transfer fees will be borne by the customer.
*Fees vary depending on the financial institution you use, so please contact your financial institution if you have any questions.
Payment Notice
- Please make sure to pay from an account in the name of the person who placed the order. If you pay under a name other than the person who placed the order, we may not be able to confirm your payment.
- If payment is not confirmed within 7 days after the payment information email is sent, the system will automatically cancel your order.
- Once we have confirmed your payment, we will begin the shipping process. If you have a specific date you would like to receive your order, please make your payment as soon as possible. Depending on the timing of your payment, we may not be able to deliver your order on the date you requested. Thank you for your understanding.
- Due to changes to your order, the total amount may differ between the order confirmation email and the payment information email. Please be sure to check the payment information email from the GLAMP official website (sent from the @glamp.tokyo.jp domain) to confirm the payment amount.
If you don't receive an email
Please check the total amount in the email subject: "GLAMP Official Site: Confirmation of Order Details - Order Number: GLAMP-XXX".
- If you have not received an order confirmation email or a reply to your inquiry, please check the following points.
1) iCloud-related email addresses (such as @icloud.com) have strict filters to identify spam, and we have seen cases where emails are deleted without even being sent to the spam folder.
If we are able to confirm that the email has not been delivered via an error email or similar, we may contact you by phone, but there may also be cases where we are unable to confirm that the email has not been delivered and simply process it as having been sent successfully.
Therefore, if you are planning to use the above email address, we apologize for the inconvenience, but we ask that you consider using a different email address.
2) If you are using a free email address such as Gmail, Yahoo! Mail, or Outlook.com, your email may end up in the spam folder or a folder other than the main folder ( such as the All Mail folder ).
We apologize for the inconvenience, but please check your spam folder. *If your spam folder is set to automatically delete, the email will not be saved.
3) If you have a mobile phone email address and the domain is specified (rejected), please contact us to request that the email be resent after completing the removal setting. The domain is glamp.tokyo.jp.
4) If you have entered the wrong address, please contact us again with the correct address.